Job Description
Head of Support
Inscríbase rápido, consulte la descripción completa desplazándose hacia abajo para conocer todos los requisitos de este puesto.
Job type: Full Time · Department: Client Services · Work type: On-Site
Spain (Remote)
About Job
Maisa is looking for a Head of Support to build and lead our Customer Support function from the ground up. This is a high‑impact leadership role where you'll define how support operates across our growing enterprise customer base, ensuring exceptional customer experience while consistently meeting contractual SLAs and operating within budget.
You'll have the autonomy to determine the right operating model—whether that's building an in‑house team or managing an outsourced support partner—and will own the processes, tooling, and operational foundations that enable the function to scale as the business grows.
Initially, this is a hands‑on player‑coach role, with the opportunity to evolve into leading a larger global support organiza...
Inscríbase rápido, consulte la descripción completa desplazándose hacia abajo para conocer todos los requisitos de este puesto.
Job type: Full Time · Department: Client Services · Work type: On-Site
Spain (Remote)
About Job
Maisa is looking for a Head of Support to build and lead our Customer Support function from the ground up. This is a high‑impact leadership role where you'll define how support operates across our growing enterprise customer base, ensuring exceptional customer experience while consistently meeting contractual SLAs and operating within budget.
You'll have the autonomy to determine the right operating model—whether that's building an in‑house team or managing an outsourced support partner—and will own the processes, tooling, and operational foundations that enable the function to scale as the business grows.
Initially, this is a hands‑on player‑coach role, with the opportunity to evolve into leading a larger global support organiza...