Job Description
Role/Team overview
The Global Product Insight & Analytics team is at the heart of continuous customer experience improvement for our Global Entertainment products, through empowering our global product team with world leading customer insight & analytics.
The Head of Product Insight role is at the forefront of new product innovation, bringing vital Customer Satisfaction linked insight, metrics and performance definition to drive the ongoing improvement of the product experience.
What you’ll do
- Be responsible for bringing world leading insight to the Global Product Experience team, driving continuous improvement in Customer Satisfaction and product usability, globally
- Be a primary partner to product management teams seeking to understand product use and opportunities to improve ‘ease of use’ and delight with the experience.
- Lead a team of analysts, setting the vision and direction for global analytical priorities & deli...