JOB DESCRIPTION

HEAD OF OPERATIONS

1. JOB IDENTIFICATION

• Job Title: Head of Operations

• Department: Operations

• Reports To: Chief Executive Officer / Managing Director

• Direct Reports: Operations Managers, Branch Operations Coordinators, IT/Core Banking Project Lead, Customer Service Manager, Administration Officer

• Location: Head Office, Nairobi (with countrywide travel)

• Job Grade: Senior Management (Executive Committee member)

• Contract Type: Permanent, subject to annual performance review

2. JOB PURPOSE

To lead the design, execution, and continuous improvement of the Company's operations—loan ...