Head of Operations

Head of Operations - Energy

Location: Cape Town

Lead, Inspire, Deliver Results.

Are you a commercially focused operations leader with a track record of transforming performance, leading high‑performing teams, and building strong client partnerships within Energy?

At Sigma, we are looking for an exceptional Head of Operations to lead a large‑scale Energy operation, driving performance, compliance, client satisfaction and commercial success in a fast‑paced BPO environment.

This is an opportunity to join an award‑winning business where your leadership will directly shape operational success, colleague engagement, and client growth.

Responsibilities

• Lead, develop and inspire Operations and Team Managers to achieve service, quality and customer outcome targets.
• Drive commercial performance through strong operational management and data‑led decision making.
• Lead a high‑performing operation, cr...