Job Description
Looking at hiring the Head - Marketing & Commercial Customer Experience Excellence (CXE) for the Southern Africa region including South Africa and Sub-Saharan Africa. The incumbent will be responsible for translating the regional strategy into high-impact, compliant execution that grows the clients brands and elevates customer experience. You'll steer go-to-market plans, distributor performance, digital transformation, and team capability to deliver sustainable net sales and market share. The Head - Marketing & CXE will be based in Johannesburg, and reports to the General Manager for Southern Africa.
Key Responsibilities
Own and localize go-to-market and customer engagement strategy; plan campaigns for defined customer groups and embed omnichannel practices using approved CRM/digital platforms.
Ensure financial sustainability, deliver commercial targets: forecast and phase sales, manage budgets, and track performance to plan.
Stakeholder management for the clients di...