Job Description
Key Responsibilities :
- Own end-to-end delivery governance across all client implementations, enhancements, support, and innovation initiatives.
- Lead integrated delivery operations across PMO and Technology functions.
- Ensure projects are delivered on time, within scope, budget, and agreed quality benchmarks.
- Drive delivery planning, sprint governance, release management, and execution tracking.
- Build delivery frameworks, SOPs, escalation matrices, governance models, and reporting mechanisms.
- Manage client communication, stakeholder expectations, and executive-level escalations.
- Collaborate with Sales, Product, Customer Success, and Leadership teams to align delivery priorities.
- Oversee issue resolution processes and ensure SLA adherence for support and maintenance projects.
- Drive continuous improvement in delivery predictability, engineering quality, and operational efficiency.
- Establish resource planning and utilization mechan...
- Own end-to-end delivery governance across all client implementations, enhancements, support, and innovation initiatives.
- Lead integrated delivery operations across PMO and Technology functions.
- Ensure projects are delivered on time, within scope, budget, and agreed quality benchmarks.
- Drive delivery planning, sprint governance, release management, and execution tracking.
- Build delivery frameworks, SOPs, escalation matrices, governance models, and reporting mechanisms.
- Manage client communication, stakeholder expectations, and executive-level escalations.
- Collaborate with Sales, Product, Customer Success, and Leadership teams to align delivery priorities.
- Oversee issue resolution processes and ensure SLA adherence for support and maintenance projects.
- Drive continuous improvement in delivery predictability, engineering quality, and operational efficiency.
- Establish resource planning and utilization mechan...