Job Description
Your Role In Our Team
The Head of Customer Service is responsible for leading the end-to-end customer service organization for Körber Supply Chain Automation, ensuring exceptional customer experience throughout the lifecycle of automated supply chain solutions. This role oversees service operations, customer support, field service, maintenance agreements, spare parts, service sales, and continuous improvement initiatives to maximize customer satisfaction, operational performance, and profitability.
The successful candidate will develop and execute a customer-centric service strategy that supports Körber's commitment to innovation, operational excellence, and long-term customer partnerships across warehousing, distribution, parcel, and material handling automation environments.
Main Responsibilities
- Define and execute the Customer Service strategy aligned with business objectives, driving a customer-centric and service excellence culture. ...