Head of Customer Insight & Complaint

We have an excellent opportunity for an experienced Head of Customer Insight & Complaint Manager to join us.This role is responsible for overseeing the evolution of customer experience at AXA Partners UK. This role encompasses the production of insightful metrics, effective management of customer complaints, and the assurance of service quality standards in alignment with regulatory requirements. The ideal candidate will act as a key authority in decision-making related to customer service and adherence to product terms and conditions.

You will be based in our Redhill office and work on a hybrid basis.We work a 35 hour week, Monday to Friday 9am – 5pm.

Key Responsibilities: