Head of Customer Experience

Remote | Full-Time | U.S. Time Zone

Compensation: $2,000–$4,000/month + performance bonus

HelloLesson is an Inc. 5000 education company with 8 brands, 15 years in business, and 150,000+ students served.

We are hiring a Head of Customer Experience to lead and improve the customer service operation across our brands.

This is a high-ownership role for someone who can manage people, fix systems, improve Zendesk, reduce cancellations and refunds, and create a better experience for students, parents, instructors, and partners.

You will have real authority to improve processes, coach the team, set standards, and build a more accountable customer experience department.

• Lead customer service operations across multiple education brands
• Manage and improv...