Head of Client Experience | Sandton

Are you a strategic Client Experience leader with a passion for creating exceptional customer journeys and driving organisational transformation? Our client, a leading organisation within the financial services sector, is seeking an experienced Head of Client Experience to lead the design and execution of its client experience strategy across the business. In this executive leadership role, you will be responsible for shaping a client-first culture, improving end-to-end customer journeys, leveraging customer insights and analytics, and collaborating with senior stakeholders to deliver seamless, innovative client experiences that drive loyalty, retention, and business growth. Key Responsibilities: ✔ Develop and implement the Client Experience strategy aligned to business objectives. ✔ Drive a customer-centric culture across the organisation. ✔ Optimise end-to-end client and adviser journeys across multiple channels. ✔ Analyse customer feedback and insights to identify opportunities for ...

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