Job Description
Job Description: Manager: Customer Experience
Job Title: Customer Experience Supervisor
Role Summar
yWe are looking for a hands-on Customer Experience Supervisor to manage our daily call and ticket operations. The role focuses on ensuring fast resolution, quality control, and disciplined execution by the CX team
.This is an execution-focused role responsible for managing a team of Customer Service Associates and ensuring smooth day-to-day operations
.
A. Key Responsibiliti
es1. Daily Operations Manageme
ntMonitor inbound/outbound calls and ticket volu
meEnsure tickets are responded to and resolved within defined timelin
esEscalate critical issues to management prompt
lyEnsure no backlog builds
up2. Call Quality & Audi
tsConduct regular call audi
tsProvide structured feedback to associat
esMaintain quality checklists and ensure adheren
ce3. Team Supervisi
onManage 3–6 Customer Service Associat
...
Job Title: Customer Experience Supervisor
Role Summar
yWe are looking for a hands-on Customer Experience Supervisor to manage our daily call and ticket operations. The role focuses on ensuring fast resolution, quality control, and disciplined execution by the CX team
.This is an execution-focused role responsible for managing a team of Customer Service Associates and ensuring smooth day-to-day operations
.
A. Key Responsibiliti
es1. Daily Operations Manageme
ntMonitor inbound/outbound calls and ticket volu
meEnsure tickets are responded to and resolved within defined timelin
esEscalate critical issues to management prompt
lyEnsure no backlog builds
up2. Call Quality & Audi
tsConduct regular call audi
tsProvide structured feedback to associat
esMaintain quality checklists and ensure adheren
ce3. Team Supervisi
onManage 3–6 Customer Service Associat
...