Head of Card Operations & Customer Experience

We are looking for a highly capable and versatile Customer Service Manager to take full end-to-end ownership of the Card Product team’s operations. You will ensure smooth issuance, transaction processing, customer experience, compliance, and scalability of both virtual and physical cards, especially as we expand globally.

Key Responsibilities

Card Operations Management

Oversee the end-to-end lifecycle of virtual and physical card operations, including issuance, activation, management, re-issuance, cancellation, and upgrades. Ensure smooth daily operations across global card programs.

Process Optimization & Automation

Identify inefficiencies across operational workflows and design scalable, automated processes to improve key metrics such as approval time, transaction success rate, cost per card, and dispute resolution time.

Product & Requirements Collaboration

Collect and analyze user feedback, operational pain points...