Head of Call Center

About the Role We are looking for a high-performing Deputy Manager – Counseling to lead tele-counseling and admissions operations. The role requires a strong leader with proven experience in inside sales, telesales, and team management, capable of driving conversions and improving the overall admissions funnel. Responsibilities Team Leadership & Management Manage, lead, and motivate a team of 30–70 tele-counselors Set clear targets and ensure consistent performance delivery Conduct regular team reviews, feedback sessions, and performance evaluations Drive team engagement and reduce attrition Sales & Conversion Management Drive admission conversions, revenue targets, and enrollment numbers Handle inbound & outbound calling strategies for lead conversion Ensure effective follow-ups and closure of prospective student leads Optimize sales funnel, conversion ratios, and lead lifecycle management Call Center Operations Monitor daily calling activities, productivity, and quality metrics Manag...

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