Head of Account Management

Responsibilities Direct line management of four Account Management employees Coaching, performance evaluation, employee development and HR reporting Regular coordination with business lines and competence centers to continuously develop the service offering Strategic account planning and development of the team's clients Responsible for recruiting, selection and structured onboarding of new employees Establishing, maintaining and improving processes, structures and guidelines Design and implementation of advisory models and consulting formats (Trusted Advisor) Ensuring sustainable knowledge and competence management Ensuring compliance with the normative requirements of Axians Somnitec AG Direct management of a strategic existing client portfolio as the primary point of contact Budget responsibility and revenue planning for own clients Strategic account planning and ongoing development of own clients Ensuring and measuring customer satisfaction Conducting regular account and steering c...

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