head, customer care

•Behavioral Training: To deliver and coordinate the service quality training in all service areas for continuous improvement in communication and behavior interactions.
•Process improvement: To initiate and coordinate process enhancement in all service areas to optimize efficiency of service delivery systems.
•Customer Service Indexing (CSI) & Net Promoter Score (NPS): To monitor Customer Satisfaction Index (CSI) and Net Promoter score (NPS) to identify and recommend opportunities for process improvement, environmental enhancement and communication/behavioral enhancement.
•Patient Communication Management (PCMS): To manage and attend to qualitative patient feedback and facilitate corrective actions, resolutions and suggestions for continuous improvement.
•Environment Enhancement Coordination: To monitor and facilitate, if necessary, ambiance or aesthetic enhancements and/or corrective actions for the betterment of the patient'...

Apply for this Position