Head Complaint Resolution Unit
H
Habib Bank Limited
📍 , , Pakistan, , , Pakistan, Pakistan
Job Description
- Act as first point of contact for customer complaints, and accordingly ensure that enquiries and requests of such clients are dealt with cordially and in accordance with guidelines submitted by the Head Office and the Bank’s service quality policies.
- Facilitating each and every complaint/ issue reported through call centers and satisfy the customer by effective and efficient resolution of the same while ensuring compliance with the policies and in the best interest of the bank.
- Establish better coordination with BMP and SBP and eventually ensuring implementation of SBP and BMP guidelines for handling of complaints.
- Periodically disseminate information to other functions of the bank detailing status of customer complaints further, forward data/ information required for reporting/ trend analysis to Management, Regional HQs and Branches.
- Liaise with the internal and external auditors while providing appropriate responses to audit related queries...