Head Butler

The Role

The Head Butler is responsible for leading and managing the Butler Services team, ensuring the delivery of highly personalized, intuitive, and discreet luxury service to guests, particularly those in suites and villas. As a key ambassador of Mandarin Oriental, the Head Butler upholds the brand’s legendary service standards and creates exceptional, memorable guest experiences.

In a pre-opening environment, this role is instrumental in establishing Butler operations, standards, and service culture, while building a world‑class team for a seamless hotel opening.

Key Responsibilities

Butler Operations & Service Excellence

• Oversee all Butler Services operations, ensuring seamless, anticipatory, and personalized guest experiences
• Design and implement bespoke guest experiences tailored to individual preferences
• Ensure flawless execution of services including unpacking/packing, in-room dining coordination, gar...