Hardware Asset Management Administrator HCLTech
H
HCL Technologies Limited
📍 moose jaw, division no. 7, Canada
Job Description
Elevate your career as a Hardware Support Administrator at HCLTech in Moose Jaw, Saskatchewan. This role involves troubleshooting hardware issues, managing support tickets, and enhancing customer satisfaction.
As an Administrator at HCLTech, you will oversee hardware systems and ensure high service standards through effective problem resolution. You will conduct root cause analyses and provide timely on-call support. Strong communication skills and proficiency in hardware break-fix methodologies are crucial for this role.
Key Responsibilities:
• Manage hardware break-fix incidents and compliance requirements
• Provide on-call support for hardware issues and efficiently resolve them
• Document solutions in the knowledge base for continuous improvement
• Resolve hardware support tickets within agreed SLAs efficiently
• Achieve first call resolutions to improve customer satisfaction
Requirements:
• Proficient in troubleshooting hardware methodologies
• Strong...
As an Administrator at HCLTech, you will oversee hardware systems and ensure high service standards through effective problem resolution. You will conduct root cause analyses and provide timely on-call support. Strong communication skills and proficiency in hardware break-fix methodologies are crucial for this role.
Key Responsibilities:
• Manage hardware break-fix incidents and compliance requirements
• Provide on-call support for hardware issues and efficiently resolve them
• Document solutions in the knowledge base for continuous improvement
• Resolve hardware support tickets within agreed SLAs efficiently
• Achieve first call resolutions to improve customer satisfaction
Requirements:
• Proficient in troubleshooting hardware methodologies
• Strong...