Guest Services Shift Manager Position
G
Gateway Casinos
📍 greater sudbury, sudbury district, Canada
Job Description
Lead guest services operations with expertise at Gateway as a Guest Services Shift Manager. Focus on mentoring teams and ensuring outstanding service in a vibrant environment.
As a full-time Guest Services Shift Manager, you will play a crucial role in managing staff performance while creating a positive atmosphere. This position involves overseeing guest services and tables operations, ensuring compliance, and delivering high-quality customer experiences. Your responsibilities include team coaching, dispute resolution, and facilitating marketing initiatives.
Key Responsibilities:
• Manage team performance and assign duties effectively
• Act as senior decision maker on the gaming floor
• Promote a positive and safe work environment
• Oversee training, coaching, and recruitment
• Resolve escalated guest experience issues collaboratively
Requirements:
• Five years' experience in the gaming industry
• Three y...
As a full-time Guest Services Shift Manager, you will play a crucial role in managing staff performance while creating a positive atmosphere. This position involves overseeing guest services and tables operations, ensuring compliance, and delivering high-quality customer experiences. Your responsibilities include team coaching, dispute resolution, and facilitating marketing initiatives.
Key Responsibilities:
• Manage team performance and assign duties effectively
• Act as senior decision maker on the gaming floor
• Promote a positive and safe work environment
• Oversee training, coaching, and recruitment
• Resolve escalated guest experience issues collaboratively
Requirements:
• Five years' experience in the gaming industry
• Three y...