Guest Services Officer (Hospitality / Front Office)

Job Summary:

Guest-focused professional to deliver exceptional front office service, resolve issues, and enhance overall guest satisfaction and experience.

Responsibilities

• Deliver courteous, efficient front office services and fulfill guest requests promptly
• Handle guest inquiries, complaints, and escalations with tact and timely resolution
• Manage all calls professionally, ensuring prompt response within service standards
• Perform cashiering duties in accordance with established policies and procedures
• Build and maintain strong guest relations with in-house guests
• Take ownership of service issues and prepare incident/glitch reports when required
• Enforce room security, safety, and emergency procedures in compliance with guidelines
• Promote the use of safety deposit (El-Safe) systems following proper protocols
• Provide accurate information on facili...