Guest Services Director (1st Purser Rooms)

Position Summary

We’re looking for an experienced 1st Purser Rooms (Guest Services Director) to oversee and elevate the guest-facing experience onboard a world-class cruise ship. This senior leadership role is responsible for the smooth and efficient delivery of Guest Services, Housekeeping, and Laundry operations. You’ll lead a multicultural team, drive first-contact resolution, and use data, service tools, and guest technology to ensure every guest enjoys a seamless cruise experience. This is a high-impact, guest-centric leadership position for a proven shipboard professional with a passion for service and excellence.

Key Responsibilities

• Ensure Guest Services, Housekeeping, and Laundry consistently meet or exceed company standards.


• Use the Service Excellence tool to resolve guest issues and reduce recurring service failures.


• Lead root cause analysis and continuous service impr...