Guest Services Assistant

An exciting opportunity has arisen for a dedicated individual with the ability to speak Arabic to work within Europe’s most exciting outlet village, in their Guest Services team. You will be required to provide a flagship standard of service to customers, maintaining the outstanding reputation of the business.
The key responsibilities of a Guest Concierge will be:
• Welcoming guests at varying locations within the destination.
• Continuously promote and advocate all functions, add on services and Brands through knowledgeable customer service.
• Take responsibility for resolving any customer complaints with empathy and professionalism, in line with company procedure.
• Communicating all procedures and policies where appropriate to ensure customers complete satisfaction at every opportunity.
• Anticipate the needs and requirements of guests while providing efficient solutions and information.
• Maintain knowledge of the current promotions/offers within the brands....