Guest Services Ambassador/ Executive - MHS

• Global Hospitality Company
• Career Development with sponsored training opportunities
• Excellent Staff Benefits

Reporting to Front Office Manager, the incumbent shall be responsible to:

• To ensure that all VIP arrival rooms are checked and amenities are replenished in the rooms prior to the guest’s arrival
• To welcome and bid farewell to all VIP guests
• To develop and maintain close business contacts with house guests and to provide personalized service whenever possible
• Attend to guests’ requests and thoroughly investigate guest complaints
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
• Support the Reception team in relation to KPI achievement, upselling targets, My Millennium sign ups and Revinate scores
• Assist DM with regard to complaint handl...