Job Description
The Guest Services Agent has a high level of guest contact from pre-arrival, arrival, in-house and departure services for Pan Pacific Whistler. The Guest Services Agent is responsible for ensuring excellent customer service and that our standards are met and maintained at all times. With a combination of a passion for the job and the right communication with other internal departments, the Guest Services Agent has the ability and empowerment to make the guest’s experience more than memorable.
Responsibilities
- Providing pre-arrival services including communications, reservations and Guest Service bookings and Information.
- Providing arrival experience services, including greeting guests, checking guests in, providing luggage and ski storage information, as well as portering, shuttle service, car valet and concierge duties.
- Providing in-house services, including cashiering and foreign exchange, bell and concierge services.
- Assist...