Guest Services Agent

As a Guest Services Agent, your primary responsibilities will include:

• Create memorable first and last impressions by providing warm, friendly, and professional service to every guest.
• Efficiently manage check-ins, check-outs, guest requests, and transactions with accuracy and attention to detail.
• Build strong relationships with guests, recognising returning visitors and delivering personalised service whenever possible.
• Work collaboratively across departments to ensure an exceptional guest experience throughout the hotel.

Whilst talent and attitude are our primary requirements, you also have:

• Proven reception exposure and experience is an advantage
• Exceptional attention to detail and a nature that successfully connects with all guests
• The right to work in New Zealand
• Opera Cloud knowledge is an advantage, but not necessary.
• Be able to w...