Job Description
Step into a leadership role at WestJet as a Guest Service Manager. This position requires operational excellence to enhance guest experience and ensure safety standards are met on the floor.
As the Guest Service Manager (GSM), you will report to the Regional Manager and oversee all day-to-day operations. This includes managing service delivery at check-in, gate, and baggage services while ensuring safety and operational goals are achieved. Your strategic insights will shape guest services processes and operational trending, all while maintaining compliance with WestJet values.
Key Responsibilities:
• Implement IROP activities to maximize safety and service
• Conduct shift briefings to promote safety and guest experience
• Develop processes for efficient airport operations
• Monitor staff compliance with safety standards
• Liaise with internal and external business partners
Requirements:
• 1–3 years of leadership...
As the Guest Service Manager (GSM), you will report to the Regional Manager and oversee all day-to-day operations. This includes managing service delivery at check-in, gate, and baggage services while ensuring safety and operational goals are achieved. Your strategic insights will shape guest services processes and operational trending, all while maintaining compliance with WestJet values.
Key Responsibilities:
• Implement IROP activities to maximize safety and service
• Conduct shift briefings to promote safety and guest experience
• Develop processes for efficient airport operations
• Monitor staff compliance with safety standards
• Liaise with internal and external business partners
Requirements:
• 1–3 years of leadership...