Guest Service Agent

Hilton

📍 Christchurch, New Zealand, New Zealand

Full-time other-general

Job Description

**Job Identification:** 214511
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Part time

**Exceptional Hospitality Starts with You**

Picture yourself brightening someone’s day. When you join our Chateau on the Park Christchurch, a DoubleTree by Hilton team, that’s exactly what you’ll do every time you come to work! You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly.

Here’s what you’ll do during a typical day:

+ **Deliver a warm welcome:** Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
+ **Support efficient check-out:** Process guest d...
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