Guest Relations Representative

City/State

Work Shift

Overview:

Sentara is hiring a Guest Relations Representative in Williamsburg, Virginia

This is a Part-Time, Evening shift opportunity with great benefits.

Work Schedule: 3pm-11:30pm 3 days including rotating weekends

The Guest Relations Representative is responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.

Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs.

Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in fa...