Guest Relations Executive at Airport View Hotel

As an indigenous Ghanaian hospitality centre of excellence, Airport View Hotel has over two decades of experience in hospitality service delivery and has also contributed significantly to the development of tourism and business in Ghana. We are growing rapidly and looking for high performers at every level to grow with us: Guest Relations Executive

Job Responsibilities

• Review arrival lists to welcome guests

• Attend to special guests (e.g. VIPs) and answer their inquiries

• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

• Provide information about amenities, areas and venues and promote services

• Anticipate guest needs and build rapport with customers

• offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

• Address customer complaints and escalate to Guest Relations Manager when needed

• Record information in the logbook d...