Guest Relations Associate

JOB TITLE – Guest Relations Associate 
DEPARTMENT
– Guest Relations
RATE OF PAY - £ per hour plus benefits!
CONTRACT TYPE – Full Time – Permanent
HOURS OF WORK – hours per week 
SHIFT DETAILS – 5 days out of 7 

Overview
Looking for a customer service role in Newport where your communication skills
really make a difference?
We’re hiring a Guest Relations Associate to join our Guest Relations team.
This is a phone and email-based role, ideal for candidates from call centres,
contact centres, retail customer service or office-based service roles.
You’ll handle inbound enquiries, support our guests with bookings and
information, and deliver a warm, professional service every time.

What you’ll be doing
Responding to inbound calls and emails from guests
Providing clear, accurate information about our hotels, dining and facilities
Delivering a frie...