Guest Relations Assistant
West Midland Safari Park
📍 bewdley, england, United-Kingdom
Job Description
Posted Thursday 4 June 2026 at 00:00 | Expires Saturday 4 July 2026 at 23:59
Guest Relations - Assistant
Location: West Midlands Safari Park
Hours: 37.5 hours per week, 5 days out of 7.
Duration: Permanent
About the Role
As a Guest Relations Assistant, you will be at the heart of our mission to provide unforgettable experiences for all our guests. This is a key customer service role, focused on ensuring every post visit interaction is handled with care, empathy, and professionalism. Your primary responsibility will be to manage guest feedback received across various platforms – from emails and telephone calls to social media comments and review sites. You’ll take the lead in investigating and responding to guest complaints and queries, ensuring timely and thoughtful resolutions that reflect our values. In addition to managing individual cases, you'll play a crucial role in collecting and analysing feedbac...