Job Description
Job Description
Key Responsibilities:
Front Office Planning
- Ensure that the arrivals and departures for the day and relevant records are maintained.
- Ensure quality in all aspects of work and among the staff in the lobby.
People Management
- Personally welcome and escort all guests of the hotel.
- Authorize courtesies for V.I.P’s.
- Ensure that regular training is conducted as per the standards.
- Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
Financial Management
- Responsible for maintaining high level of room sales, by up-selling.
- Ensure that the log book is maintained.
- Ensure maximum room occupancy within agreed overbooking policy.
- Ensure to balance the accounts on a daily basis.
Operational Management