Guest House Manager / Hospitality Supervisor

An industry leader within the hospitality industry is seeking a customer centric and dedicated Guest House Manager.

The Guest House Manager will oversee the daily operations, ensuring seamless guest experiences, high-quality service and business profitability.

Key responsibilities:

• Welcoming guests, handling inquiries and guest requests and complaints
• Ensuring high guest satisfaction
• Scheduling staff in accordance with operational needs.
• Handling bookings on all platforms (online, WhatsApp, mail, telephonic)
• Daily inspection of rooms and common areas to ensure cleanliness and that the standards of the guest house are met.
• Monitoring stock levels on food, beverages, cleaning products and toiletries and making timely orders where necessary.
• Managing budgets, processing payments and invoices
• Promoting the guest house on social media and booking platforms
• Stand by during we...