Guest Experience & Upsell Specialist

Resorts World Sentosa in Singapore is seeking a passionate individual to handle hotel check-ins and check-outs. The role requires strong customer service skills, the ability to upsell, and effective communication with various departments. Candidates should have at least 1 year of customer service experience and a GCE 'O' Level or equivalent.

The successful applicant will play a vital role in ensuring guest satisfaction by managing guest recognition programs and addressing complaints effectively.