Job Description
We're Hiring: Guest Experience Team Lead
About Localbird
Localbird is building the digital concierge for vacation rentals. We help hosts offer curated, bookable experiences, from private chefs and massages to airport transfers and tours. We're live across the U.S. and Latin America, serving hundreds of hosts and thousands of travelers, and we're growing fast with the backing of top-tier investors.
The Role
We're looking for a
Guest Experience Team Lead
to oversee the day-to-day performance of our Guest Experience team. This is a hands-on team lead role for someone who understands customer support, loves operations, and knows how to keep a team aligned, motivated, and accountable.
You'll be the bridge between guests, the support team, and internal stakeholders, making sure trips run smoothly and issues are handled fast and well.
Schedule
Monday to Saturday | 10:00 AM – 6:00 PM
Fully remote
Responsibilities ...