Guest Experience Manager

The Guest Experience Manager (GEM) is the custodian of the guest journey across the property. Their role is responsible for shaping, delivering, and continuously refining a guest experience from pre-arrival to post-departure reflects our values, sense of place, and commitment to presence, warmth, and intuitive service. This is not a front office management role, but a leadership position that sits across departments to align people, spaces, guest experiences, and service moments into one coherent guest experience.

Core Criteria:

• 58 years experience in luxury hospitality or lodge/hotel environments
• Proven experience in guest relations or guest experience leadership/management.
• High emotional intelligence and strong interpersonal presence
• Comfortable leading through influence rather than hierarchy
• Exceptional written and verbal communication skills
• Strong situational awareness and attention to detail
• Exposure t...

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