Guest Experience Lead Supervisor
A
ASM Global
📍 Bossier City, LA, United States
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
+ Ensure event staff are in their assigned roles
+ Check placement of security screening devices and ticket scanners.
+ Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
+ Assists Guest Experience Manager with set-up of all security screening equipment, signage, and other items
+ Oversees check-in and check-out of all guest experience staff, including uniform and equipment distribution
+ Responds to and records proper documentation for any incidents that occur
+ Assists guests with customer concerns, including ticket resolution
+ Assists with traffic and parking management, as necessary
+ Other duties and responsibilities as assigned
QUALIFICATIONS · Work independently, exercising judgment and initiative.
+ Work effectively under pressure and/or stringent schedule and produce...
+ Ensure event staff are in their assigned roles
+ Check placement of security screening devices and ticket scanners.
+ Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
+ Assists Guest Experience Manager with set-up of all security screening equipment, signage, and other items
+ Oversees check-in and check-out of all guest experience staff, including uniform and equipment distribution
+ Responds to and records proper documentation for any incidents that occur
+ Assists guests with customer concerns, including ticket resolution
+ Assists with traffic and parking management, as necessary
+ Other duties and responsibilities as assigned
QUALIFICATIONS · Work independently, exercising judgment and initiative.
+ Work effectively under pressure and/or stringent schedule and produce...