Guest Experience Lead - Multilingual Contact Centre

Mandai Wildlife Group welcomes applications for a Guest Experience role in Singapore. The successful candidate will manage guest enquiries across emails, calls, live chat, and social media within set SLAs, escalating issues when needed to ensure prompt, high-quality resolutions.

Collaboration with multiple departments will be essential to enhance guest experience and satisfaction. The role requires a Diploma and at least 1 year of relevant customer service experience, with strong communication