Job Description
What you'll bring to the team
JOB PURPOSE
- Assist in delivering FOH, and Commercial SPH and achieving Revenue budgets by upselling in all areas
- Enhance the visitor’s experience and expectations by going the “extra mile”.
- Ensure consistent delivery of quality customer service.
- To ensure daily KPI and mystery shopper targets are met.
- Keep the public area in a clean, tidy and safe condition throughout the day
To assist in the day to day operation of the cluster. To provide a quality, courteous, efficient and helpful service to the public at all times. To maximise sales of all areas and provide quality service and excellent customer service to all guests
COMMUNICATION
- To greet all visitors with a smile, a warm and friendly welcome, and a parting pleasantry to complete the transaction.
- To answer visitor enquiries and ensure appropriate action is taken....