Guest Experience Advisor, Designer Outlet

1. Role Details

Position Title: Guest Experience Advisor, Designer Outlet

Reports to: Experience Team Leader, Designer Outlet

Location Designer Outlet

2. Role Summary

The Guest Experience Advisor will be part of the Center Management team of Designer Outlet Athens, providing excellent customer service to the mall visitors by handling any requests, complaints, questions with high levels of professionalism.

3. Key Responsibilities

1. For handling:

Tasks

• the Information Office and guiding all visitors regarding store locations and Marketing/Promotion activities of the mall

• the welcoming procedure of all Tourist groups

• the Mall call center line, providing information and directions to those interested

• all customer service utilities (phone chargers, children's strollers, w...