Guest Assistant
P
Phoenix Recruitment
📍 Franschhoek, Western Cape, South Africa
Job Description
Luxury Boutique Hotel in Franschhoek is looking for an experienced Guest Assistant.
The successful candidate will provide exceptional service to guests by ensuring smooth check-in and check-out processes, addressing guest feedback, itinerary planning and making the necessary reservations, collaborating with colleagues, and maintaining operational standards. This role requires a warm, courteous demeanour and an efficient, guest-centred approach.
Staff Transport from Franschhoek, Paarl and Stellenbosch.
Duties:
Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve.
Handle requests such as wake-up calls, dini...
The successful candidate will provide exceptional service to guests by ensuring smooth check-in and check-out processes, addressing guest feedback, itinerary planning and making the necessary reservations, collaborating with colleagues, and maintaining operational standards. This role requires a warm, courteous demeanour and an efficient, guest-centred approach.
Staff Transport from Franschhoek, Paarl and Stellenbosch.
Duties:
Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve.
Handle requests such as wake-up calls, dini...