Guest Assistant - Franschhoek

Award-winning Boutique Hotel in Franschhoek is looking for an experienced Guest Assistant. The successful candidate will provide exceptional service to guests by ensuring smooth check‑in and check‑out processes; addressing guest feedback; itinerary planning and making the necessary reservations; collaborating with colleagues, and maintaining operational standards. This role requires a warm, courteous demeanour and an efficient, guest‑centred approach. Staff transport available from Franschhoek, Paarl and Stellenbosch.

Responsibilities

• Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest(s) to resolve.
• Handle requests such as wake‑up calls, dining reservations, local area information, booking of activities, facilitating transport arrangements and any other special accommodations.
• Provide accurate billing information, ensuring all guest charges are ...