Groups Operations Manager at Air Canada Vacations
V
Vacances Air Canada / Air Canada Vacations
📍 westmount, montreal (administrative region), Canada
Job Description
Lead the Groups Operations team at Air Canada Vacations in Montreal, Quebec. Focus on optimizing sales, enhancing service standards, and building customer service excellence.
In this permanent, full-time position, you'll drive strategies while managing and mentoring team members. Your responsibilities include establishing performance targets, maintaining high customer service levels, and ensuring effective communication across departments. Your leadership expertise will enhance team training and implement best practices to meet and exceed company goals.
Key Responsibilities:
• Plan and manage the Groups department for maximum sales
• Establish performance targets and measurements for the team
• Demonstrate leadership in customer service excellence
• Produce reports tracking team performance and market trends
• Negotiate solutions to travel issues and liaise with partners
Requirements:
• University or College dip...
In this permanent, full-time position, you'll drive strategies while managing and mentoring team members. Your responsibilities include establishing performance targets, maintaining high customer service levels, and ensuring effective communication across departments. Your leadership expertise will enhance team training and implement best practices to meet and exceed company goals.
Key Responsibilities:
• Plan and manage the Groups department for maximum sales
• Establish performance targets and measurements for the team
• Demonstrate leadership in customer service excellence
• Produce reports tracking team performance and market trends
• Negotiate solutions to travel issues and liaise with partners
Requirements:
• University or College dip...