GRO/Receptionist

This multi-functional role is responsible for delivering exceptional guest service and operational support across both the Winners Circle Desk and the hotel’s front desk reception. The role ensures seamless guest interactions, loyalty programme facilitation, check-in/check-out processes, and service coordination to enhance the overall guest experience.

Qualifications

Grade 12

• Knowledge of Winners Circle and Opera systems advantageous
• Working shifts (incl weekends and public holidays)

Main Resposibilites

• Deliver a seamless and exceptional guest experience by managing both Winners Circle Desk and hotel reception operations.
• Ensure efficient loyalty programme facilitation, accurate guest data management, and digital engagement.
• Act as a brand ambassador on the gaming floor, resolving queries and complaints promptly while maintaining compliance with company standards.
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