Gpcoe) Specialist, Global Product Support Engineering - Packet Optical

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach.
Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging.
We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute:
Reporting to Senior Manager, Global Technical Support.
As Specialist, Global Technical Support, you will be responsible for becoming a proactive member of Packet Optical Global Product Centre of Excellence team.
You will be responsible for working with GCC (Global Customer Care), design, and PLM to influence the product quality and support the GCC readiness for CIENA Optical Products.
- Provide expert level technical consultation to the GCC organization when requested.
- Provide trend analysis on customer cases and drive improvements to the Ciena PLC ...