Job Description
As thefirst point of contact for patients, you will play a vital role in deliveringexcellent customer service and ensuring the smooth day-to-day running of thereception area. You will work closely with clinical and administrative staff tosupport the delivery of high-quality patient care.
Main duties of the job
Key Responsibilities
- Greeting patients and visitors in a professional and welcoming manner.
- Managing incoming telephone calls and responding to patient enquiries.
- Booking, amending, and cancelling appointments using the practice clinical system.
- Processing prescription requests in line with practice procedures.
- Receiving and distributing incoming correspondence.
- Maintaining confidentiality and compliance with GDPR and NHS policies.
- Supporting administrative tasks as required.
Additional Key Responsibilities
- Registering new patients and en...