GNSS+INS Applications Engineer Role
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Hexagon Autonomous Solutions
📍 calgary, ab, Canada
Job Description
Become an Applications Engineer with Hexagon Autonomous Solutions in Calgary, AB, providing critical support for GNSS+INS technologies. Focus on customer satisfaction for NovAtel, VERIPOS, and AutonomouStuff clients.
As an Applications Engineer, you will report directly to the Senior Manager of North America Customer Support. Your expertise will be vital for resolving technical issues, assisting with installations, and ensuring customers receive detailed information about products. The role demands effective communication with customers and teamwork across various departments to address complex challenges.
Key Responsibilities:
• Manage 2nd-tier support cases for Hexagon offerings
• Troubleshoot issues and provide data analysis as needed
• Conduct root cause analyses for reported problems
• Guide customers in product configuration and installation
• Ensure timely and effective follow-up on customer inquiries
Requirements:
• Bachelor's degree in Geomatics or r...
As an Applications Engineer, you will report directly to the Senior Manager of North America Customer Support. Your expertise will be vital for resolving technical issues, assisting with installations, and ensuring customers receive detailed information about products. The role demands effective communication with customers and teamwork across various departments to address complex challenges.
Key Responsibilities:
• Manage 2nd-tier support cases for Hexagon offerings
• Troubleshoot issues and provide data analysis as needed
• Conduct root cause analyses for reported problems
• Guide customers in product configuration and installation
• Ensure timely and effective follow-up on customer inquiries
Requirements:
• Bachelor's degree in Geomatics or r...