Global Telephony & Contact Center Administrator

Link-Worldwide is searching for a Telecommunications Administrator to support their Information Technology team in Ensenada, Mexico. This role is crucial for administering and continuously improving telecommunications platforms that support over 1,000 employees and contact center agents globally.

The selected candidate will manage enterprise telephony and contact center technologies, ensuring all platforms are well-performing. Responsibilities include administration of Cisco Web Ex systems, managing contact center infrastructure, and overseeing phone number lifecycle operations.