Job Description
Position:
Global Service Desk Engineer – Level 1
Suitable for:
College graduates, BPO background or those looking to enter IT Industry
Key Tasks:
- Ensure prompt resolution of logged incidents within agreed SLAs.
- Maintain professional communication with customers and meet commitments.
- Analyze hardware issues and recommend solutions.
- Perform basic troubleshooting and component replacement.
- Coordinate with service partners and field engineers.
- Escalate unresolved issues to appropriate channels.
- Update service call information accurately and timely.
- Ensure compliance with company and customer guidelines.
- Perform backup monitoring and troubleshooting.
- Coordinate logistics for required parts.
- Meet SLAs for incident resolution and customer communication.
- Continuously learn new technical skills.
- Operate ...