Global Service Delivery & Performance Leader

Omya is looking for a Head of Customer Service & Performance Management based in Kuala Lumpur, Malaysia. This strategic role focuses on defining service delivery frameworks and performance management across Omya Services & Solutions. The candidate will lead a performance-oriented team ensuring consistency and efficiency in service provision.

Ideal candidates should possess a university degree and at least 7 years of leadership experience in the field. Proficiency in English is mandatory, and familiarity with service management tools is advantageous. There are also opportunities for travel up to 15%.